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At GENNY GRAHAM we pride ourselves on providing excellent quality service for our customers, so please feel free to get in touch with us if you have any issue and we will do our best to resolve it. 

By using this website you are agreeing to the following terms;


This website contains material which is owned by or licensed to us. This material includes, but is not limited to the images, the design, trademarked logo and graphics. Reproduction is prohibited.


GENNY GRAHAM retains all rights of ownership and possession of the goods until full payment has been received.


Cancellations - We cannot cancel or amend orders after they have been placed.


We use Royal Mail and DHL as our shipping services.


It takes up to 3 days to process an order once it has been placed. Once your order had been placed it will take a further 1-3 days to arrive.  (There may occasionally be circumstances beyond our control when shipping will be delayed. If your package is late for its estimated delivery then do get in touch with us at

We accept payment online by Maestro, Solo, Electron, Visa, and MasterCard. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential, so we never see any of your card information.


Your payment is taken when you order, so you will always be charged the price that is listed on the website at the time of your order.


Our website uses cookies, log files and the personal information that you provide to communicate with you, screen our orders for potential risk or fraud and make our website more user-friendly. For more information check out our Privacy Policy


Risk of damage or deterioration to the goods passes to you, as the buyer on delivery, so please open and inspect your goods as soon as they arrive. If you contact us within 10 days of delivery with a photo at we will do our best to rectify it with the option of either a refund or a replacement.


We cannot accept any responsibility for quality deterioration due to the following delivery problems:

  1. Incorrect addresses

  2. Unopened parcels

  3. Delayed deliveries due to weather problems.

  4. Gifts to recipients who have gone away or are unable to receive parcels.


The content of the pages of this website is for your general information and use only. It is subject to change without notice.


It is the customers responsibility to ensure that any products, services or information available through this website meet their specific requirements.


This website includes links to other websites, which are provided for your convenience to provide further information. They do not signify that we endorse the websites nor do we have any responsibility for the content of the linked websites.


You may not create a link to this website from another website or document without GENNY GRAHAM’s prior written consent.


Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

These terms are subject to change at any time

Still have questions? Drop us a line on our Contact Page!

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