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THE MOST COMMON QUESTIONS
How much does delivery cost?Delivery is a flat rate of £2.85 BUT... if you choose to splash out you can get FREE DELIVERY with all orders over £40!!
How long will it take for my order to arrive?We get cracking on processing your order as soon we recieve it. It usually takes around 3 days to process and a further 1-3 days to arrive, so never fear. You will have your favourite GENNY GRAHAM product in your hands within a week of ordering!
Is your packaging recyclable?We are happy top say that all of our packaging is 100% recyclable and we are constantly working on ways for us to make our production process as energy efficient as possible!
Do you offer international shipping?Currently we do not offer delivery outside the UK, but we moving towards extending our reach within the EU in the future, so keep you eyes peeled or join our mailing list for more updates...
How can I join the mailing list?If you want access to free exclusive deals and updates by joining our mailing list, simply drop us a line on our Contact Us page and we'll be delighted to welcome you into our little community.
What if I am not satisfied with my order?As the risk of damage or deterioration to the goods passes to you, as the buyer on delivery, it is very importnat that you open and inspect your goods as soon as they arrive. If you are unsatified with your order please contact us within 10 days of delivery with a photo at firstname.lastname@example.org we will do our best to resolve the issue. There are a few delivery issues that we cannot accept responsiblity for if they cause quality deterioration or loss of packages. For more information on this please see our Terms page.
Still have questions? Drop us a line on our Contact Page!
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